SHIPPING LEAD TIMES
Every piece is handmade in Authentic Designs's Vermont workshops. The small pendant is in stock and will ship within 10 business days. The medium and large fixtures are made-to-order, please allow for a 10-12 week lead time. We will keep you informed on any extensions of our lead times. Please check individual fixtures for specific lead times.
If you have any questions or would like an order update, please reach out to our team with your order number and information to orders@wdesigncollective.com
RETURN POLICY
As every piece is made to order, any returns made are subject to review. After review, returns are for store credit only, must be shipped back at the customer’s expense, and items must arrive in our warehouse in perfect condition. You may open and inspect an item; however, it must be re-packaged exactly the same way it was sent. A restocking fee of 20% of the merchandise value will be charged for all returns.
CLAIM POLICY
All claims must be notified by calling Authentic Designs (800) 844-9416 within 10 DAYS of receiving your shipment.
Please note any damage or shortage on delivery receipt at time of delivery. Keep all product and packaging intact for inspection until instructed otherwise. Take a digital photo of any damage and email to lighting@authenticdesigns.com